Frequently Asked Questions

Browse our collections, select your item, click "Add to Cart". Proceed to checkout, enter your delivery details, choose your payment method, and confirm your order. You'll receive a confirmation immediately.

Once your order is dispatched, you'll receive a tracking number via SMS or WhatsApp. Use this link Track Your Order Here to track your package in real time. You can also contact our support team for an update.

Order modifications or cancellations are possible within 24 hours of placing the order, provided it hasn't been dispatched yet. Contact us immediately via WhatsApp or email at info@aodour.pk.

Standard delivery takes 10–15 business days for Global Orders. During sale periods, delivery times may be slightly extended.

Yes! We offer free shipping on orders above a certain order value. Check our website for the current free shipping threshold. Promotional free shipping offers are announced on our social media channels.

Currently we primarily serve Pakistan. Stay tuned to our Instagram @aodourpakistan for updates on international shipping.

We accept returns within 48 hours of delivery for unused items in original condition with tags intact. For full details, visit our Return Policy page.

Approved refunds are processed within 5–7 business days after we receive and inspect the returned item. COD refunds are issued via bank transfer.

Yes, exchanges are possible subject to stock availability. If the requested item is higher in price, you pay the difference. If lower, we issue store credit for the balance.

Absolutely. We guarantee all our products are 100% original and authentic. We source directly from trusted suppliers and never compromise on quality. This is a core commitment of the Aodour brand.

Store your bag in its dust bag when not in use, away from direct sunlight. Clean with a dry or lightly damp cloth. Avoid overloading, which can distort the bag's shape. For leather bags, use a leather conditioner every few months.

Popular items are often restocked. Click "Notify Me" on the product page to get an email when it's back in stock. Follow @aodourpakistan on Instagram for restock announcements.

We accept Cash on Delivery (COD), bank transfers, and major debit/credit cards. Online payment options including JazzCash and Easypaisa may also be available at checkout.

Yes. Our website uses SSL encryption to protect all transactions. Your card details are never stored on our servers and are processed through secure payment gateways.

You can shop as a guest, but creating an account gives you order history, faster checkout, wishlists, and exclusive member offers. Registration is free and takes less than a minute.

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it in your inbox.